Product Support

Need Assistance?

Welcome to the Bressner Technical Support site. Our technical support teams are dedicated to providing the best support for our products. If you need technical assistance please complete the following form so that we can quickly and effectively respond to your questions.

Support Request Form

For our hardware based products, many problems may be resolved remotely without requiring you to send the product to us for RMA service. If service is required, a RMA number must be issued before returning any products. When returning a product for an RMA service, be sure to include:

  1. RMA number issued by Bressner
  2. date of purchase
  3. where purchased (distributor/resellers name)
  4. exact model name
  5. exact serial number
  6. detailed description of the malfunction

When shipping in a product for RMA service, be sure to write on your shipping invoice, “Goods with no commercial value. Goods returned for RMA”, to minimize custom charges. You will be responsible for freight charges when sending product to Bressner and Bressner will be responsible for the return freight charges back to you. Product found defective within 30 days of shipment will be treated as DOA (Dead on Arrival), and Bressner will cover round freight charges for the item.

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