Comfort and Ease!
FONCOMFORT Announcement module delivers an Announcement from any text using Lync Text-to-Speech in all the available Lync Languages and directed appropriately to the Lync contacts.
FonComfort – Announcement Module
- New 3 step application endpoint
- Checks office and/or Holiday hours using Lync/Outlook Calendar
- Plays appropriate announcement using text-to-speech
- Routes call to predefined destinations
- Delivers language preference to defined Lync Contacts
- Alternatively you can play Audio files
- Can be combined with any other call flow logic, e.g. Dynamic Routing
- Can be administered via Powershell:
- En/Disable FCAnnouncement
- Update-FCAnnouncementSchedules etc.